Shipping
NOTE: Due to unexpected demand, COVID-19 Provincial Guidelines and shortage of staff, lead time for shipping products will be longer than usual. We apologise for the inconvenience.
Shipping rates are calculated based on the product's weight, dimensions and the shipping address. Rates are automatically calculated by Canada Post and are non-negotiable. For larger items that Canada Post does not handle, we have a flat rate for freight charge. Products that are in stock are generally shipped in 1-2 days from ordering. Shipping to remote areas or areas our regulars shippers do not service may be subject to additional freight charges. Some items have a $25 Dangerous Goods surcharge, for which you will receive an additional invoice after purchase. These goods include (but not limited to): fire extinguishers, chemicals, flammables, explosives, batteries, etc. We can ship to PO Boxes, but it requires Canada Post rather than our regular couriers, so that will add a few days to the delivery date. Also, we cannot ship any goods that are on this Canada Post list to PO Boxes:
Canada Post: Learn what items cannot be sent through mail
Returns
PPE items purchased during the COVID-19 pandemic cannot be cancelled or returned, this includes (but not limited to): face masks, respirators, disposable gloves and coveralls, disinfectants, sanitizers, empty containers for sanitizers, disinfectants & cleaners etc.
The items on this list are determined at our sole discretion.
Claims of incorrect or defective material must be made within 10 days from receipt of goods. No goods may be returned without first obtaining an RMA from shopSafety.ca. All returns are subject to 15% restocking fee. All returned goods must be sent prepaid. All goods are the property of shopSafety.ca until paid in full. Shipments, unless otherwise quoted, are FOB our warehouse.
